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      Automated Safe Deposit Lockers

      Automated self-service systems based on robotised technology that takes safe deposit lockers to a new level

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      Mechanical Safe Deposit Lockers

      Safe deposit lockers with manual or electronical locking options, offering high protection for valuables

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      Electronic locks for safes, strong rooms and vault doors to provide maximum protection

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      Solutions designed to prevent a burglary of smaller, easily transportable items, such as jewellery, car keys, passports, ID cards and other documents relating to an identity

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      Solutions to secure controlled drugs and special medication that need to be safely stored in strong rooms or security cabinets

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      Private Safe Deposit Operators

      Fully automated and mechanical safe deposit locker systems including the most modern authentication technology

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      Who and where we are

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      Why you should join us

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  • Insights
Customer
BCC Castellana Grotte
Location
Italy
Solution Required
Automated safe deposit lockers
Product Used
Gunnebo SafeStore Auto Maxi

Differentiating services through Gunnebo’s Automated Safe Deposit Locker solutions

 

“Customers are reacting positively because this facility increases their freedom to enter the bank at any time and directly access their valuables” - Augusto Dell’Erba, President of BCC Castellana Grotte.

 

The background:
In order to differentiate its services from competitors, BCC Castellana Grotte, a cooperative bank with 13 branches covering the regions of Puglia and Basilicata in the South of Italy, was seeking to offer a modern safe deposit locker service, but without physically expanding the branch. Also, the new service had to provide much greater flexibility for their customers and at the same time offer a cost-saving solution to the bank.

The solution:
With SafeStore Auto Maxi, Gunnebo’s automated safe deposit locker system for large self-service areas, a solution was found that fulfilled all the bank’s demands.

Customer comments:
Augusto Dell’Erba, President of BCC Castellana Grotte, talks about the advantages this has brought.

“We decided to acquire a system of highly technological, robotised deposit boxes to offer our customers a cutting-edge service, because we realised that there was a strong demand for such high-quality services. The benefit we have had as a credit institution is that we have been able to present ourselves to customers with a sophisticated, but at the same time simple-to-use instrument which has accredited us as a bank capable of employing the best technological models. Therefore this definitely gives us a competitive edge.

"Customers are reacting positively, because they understand how the use of this facility increases their freedom, in so far as – unlike previous arrangements – they don’t have to converse with a bank employee beforehand but can enter the bank at any time of the working day and directly access their safe-deposit box, without any downtime and with an absolutely privileged relationship."

"This service enables us to have the facility managed directly by the customer; it does not require the presence of a physical person to directly deal with this activity. This obviously results in a certain cost saving. But above all, it boosts overall efficiency and the way of accessing the safe-deposit boxes themselves. The customer therefore appreciates this relationship. The SSA is therefore also a tool to differentiate us from competition and to create customer loyalty and retention.”

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Watch the video with Augusto Dell’Erba, President of BCC Castellana Grotte, talking about the advantages of SafeStore Auto

View video