Customer
BCC Castellana Grotte
Location
Italy
Solution Required
Automated safe deposit lockers
Product Used
Gunnebo SafeStore Auto Maxi
Differentiating services through Gunnebo’s Automated Safe Deposit Locker solutions
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“Customers are reacting positively because this facility increases their freedom to enter the bank at any time and directly access their valuables”
// Augusto Dell’Erba, President of BCC Castellana Grotte
The background:
In order to differentiate its services from competitors, BCC Castellana Grotte, a cooperative bank with 13 branches covering the regions of Puglia and Basilicata in the South of Italy, was seeking to offer a modern safe deposit locker service, but without physically expanding the branch. Also, the new service had to provide much greater flexibility for their customers and at the same time offer a cost-saving solution to the bank.
The solution:
With SafeStore Auto Maxi, Gunnebo’s automated locker system for large self-service areas, a safe storage solution was found that fulfilled all the bank’s demands.
Customer comments:
Augusto Dell’Erba, President of BCC Castellana Grotte, talks about the advantages this has brought.
“We decided to acquire a system of highly technological, robotised safe deposit boxes to offer our customers a cutting-edge service, because we realised that there was a strong demand for such high-quality services. The benefit we have had as a credit institution is that we have been able to present ourselves to customers with a sophisticated, but at the same time simple-to-use instrument which has accredited us as a bank capable of employing the best technological models. Therefore this definitely gives us a competitive edge.
“Customers are reacting positively, because they understand how the use of this facility increases their freedom, in so far as – unlike previous arrangements – they don’t have to converse with a bank employee beforehand but can enter the bank at any time of the working day and directly access their safe-deposit box, without any downtime and with an absolutely privileged relationship.”
“This service enables us to have the facility managed directly by the customer; it does not require the presence of a physical person to directly deal with this activity. This obviously results in a certain cost saving. But above all, it boosts overall efficiency and the way of accessing the safe-deposit boxes themselves. The customer therefore appreciates this relationship. The SSA is therefore also a tool to differentiate us from competition and to create customer loyalty and retention.”